Key Responsibilities:

• To configure, install, support, and maintain IT hardware and software - PCs, laptops, desk and mobile phones, printer/copiers, Windows operating systems, applications software, mobile

• Coordinates with customers to plan and implement software upgrade actions and OS installation

• Responsible for Helpdesk Support on desktop software & hardware and work with service providers in case of hardware failure

• To follow up procurement & delivery of hardware/software that are required by users

• Direct contribution to operational permanent control framework

• Provides 2nd line support to the Company's customers

• Level two support for server, cisco network infrastructure and printer environment

• Takes responsibility for projects as assigned timelines and deliverables

• Day to day management of the helpdesk - dealing with cases from inception to completion

 Qualifications:

 ITE / Diploma Holder in Computer Engineering, Network & System

• Minimum of 1 years of experience in Helpdesk or related roles.

• Excellent problem-solving and analytical skills.

• Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders.

• Familiarity with the semiconductor industry or experience in a manufacturing environment is a plus.

• Programming Skills in helpdesk management is a plus.

• Willingly to commit to shift works (work 2 days, rest 2 days)